PRIVACY POLICY

Data Collection and Usage

We collect customer information such as names, phone numbers, service details, and communication preferences in order to provide plumbing services.

Customer information is collected only through phone conversations, email, and text messaging with BD Plumbing Ltd.

Information is used for scheduling, appointment confirmations, job planning, service reminders, invoicing and payment reminders, and related customer support.

We do not collect unnecessary personal information, and we only use customer data for business-related purposes.

Data Protection

We do not sell, rent, or share customer phone numbers or opt-in data with third parties or affiliates for marketing or promotional purposes.

Sharing of data is limited to business operations (e.g., communication providers, scheduling software such as ServiceTitan) in order to deliver our services.

We maintain safeguards to protect your personal information from unauthorized access, use, or disclosure.

Messaging Terms & Conditions

By providing your phone number, you agree to receive informational text messages from BD Plumbing Ltd.

Types of Messages: appointment reminders, scheduling updates, job coordination, invoice and payment reminders, and service reminders.

Message Frequency: varies depending on upcoming appointments, past due invoices, or service needs.

Charges: Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP. After you opt out, you will no longer receive text messages from us.

Customer Support Contact Information: for help, text HELP or contact us at info@bdplumbing.ca.

Customer Rights

You have the right to opt out of text messages at any time. Reply STOP to opt-out at any time and no further messages will be sent.

You may request a copy of your information or ask us to update or delete it by contacting info@bdplumbing.ca.

We will comply with applicable Canadian and U.S. privacy laws when handling your information.

Contact Us

If you have questions about this Privacy Policy or our messaging practices, please contact us at:

BD Plumbing Ltd.
Email: info@bdplumbing.ca
Phone: 604-553-3569 (FLOW)